Policies & Procedures Manual

Policies & Procedures Manual

ProFunding Financial Services Inc. (FSCO LICENCE NO: 11616)


The purpose of this Policies & Procedures Manual is to set forth the policies and procedures for conducting business at ProFunding Financial Services Inc. When questions arise as to the policies and or procedures to be followed, you should refer to this manual.

This webpage and the following two sections contain all of the critical Policies and Procedures as well as the Code of Ethics, which are designed to govern how all of our Mortgage Brokers/Agents will conduct their day-to-day business.

Some policies are specific and others are general in nature. In the absence of stated policy, if you consider the legal and ethical factors, the good reputation enjoyed by you and ProFunding Financial Services Inc., and by practicing the “WHEN IN DOUBT, DON’T DO IT” policy, you will inevitably come to the proper conclusion. You are encouraged to offer suggestions regarding policies and procedures, which may make this a better document for all of us.

ProFunding Financial Services Inc., insists upon best ethical practices in all dealings between associates, and between associates and the general public. Our reputation is built on trust. ProFunding Financial Services Inc., operates in accordance with the laws of Canada, and the Province of Ontario. Particular emphasis is placed upon requirements established by Mortgage Brokerages, Lenders and Administrators Act, 2006 (MBLAA, 2006) wherein our mortgage business is conducted.

It is your responsibility to be familiar with laws, rules, and regulations of the mortgage industry. Take some time to read through this manual and it should answer most of your questions. We are here to work with you in a team effort. Should questions arise, please feel free to call upon your Branch Manager/ Principal Broker for assistance.

After reading this manual, please sign and date the Acknowledgement of Receipt and Understanding of Policy and Procedures Manual form provided separately and email/fax back to the office. This form ensures that you understand and agree to subscribe to Brokerage policy and procedures. This form will be kept on file, along with your other independent contractor records, which will be maintained by the office. As changes occur to this manual, Associates will be asked to acknowledge receipt and understanding of any new changes.

Following are the LINKS of the parts of ProFunding Financial Services Inc. policies & procedures manual: